Last updated April 07, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in New and Unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@activehydra.com to obtain a
Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The whole package including bottle and Mag Grip, then mail your return to the following address:
Hydra Active Fitness Private Limited
Attn: Returns
RMA #
852, 4/2, Aluthmawatha Road
Colombo 15, Western Province 01500
Sri Lanka
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least five (5) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be exchanged:
• Products without defects cannot be returned
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
• Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+94759709700
info@activehydra.com